Refund policy

Can be returned for a refund only. Refunds applicable only if determined that the item was not damaged while in your possession, or is not different from what was shipped to you . If your return is due to our error you'll receive a full refund, else the return shipping charges and import fees will be deducted from your refund amount. An item that is either damaged or defective when delivered to you will be considered as our Error. To facilitate end-to-end tracking of your return, we've restricted returns to only returns via pickup. The return timelines for seller-fulfilled items sold on ZugZwang Stores are equivalent to the return timelines . For damaged/ defective products that are seller-fulfilled, the seller will issue a refund if the product cannot be repaired or replaced. Returns for seller-fulfilled items that you no longer need are subject to the seller's approval of the return. If you do not receive a response from the seller for your return request within three business days, you can submit an A-to-Z Guarantee claim.