Return policy

Refund or Replacement Categories, 10-day Return Window (applies to all Fulfilled by ZugZwang and Prime Eligible items) Product Categories Return Conditions/Exceptions Video Games (Accessories and Games), Books Items that you no longer need must be returned in new and unopened condition with all the original packing and accompanying accessories within 7 days of delivery. For damaged / defective items, or item not as described, please contact us within 7 days for a free replacement or refund. Games which are marked as non-returnable on detail page are not eligible for refund or replacement. Used Products: Books, Mobiles, Tablets and Laptops Used products can be returned for a refund only. Refunds applicable only if determined that the item was not damaged while in your possession, or is not different from what was shipped to you. Not eligible for return if the item is "No longer needed" Damaged / defective items, or item not as described, can be returned for a refund only and is not eligible for replacement. Toy vehicles, sports and outdoor toys are not eligible for refund. A free replacement will be offered for damaged/defective items, if the issue is reported within 7 days. Printers Contact these brands directly: For device-related issues in Canon and HP printers, please contact the brand directly. Contact us: For device-related issues of other brands and for item not as described/physically damaged items of all brands, please contact us within 7 days for a free replacement. - For damaged/defective items, items with missing parts or item not as described a refund will be issued. These products are not eligible for replacements. Furniture For damaged / defective items, items with missing parts or item not as described, replacement will be offered, if the issue is reported within 7 days. Replacement may be offered for the entire product or part(s) of the product. For damaged / defective items, or item not as described, please contact us within 7 days for a free replacement or refund.